Terms & Conditions
CAPACITY TO ENTER INTO CONTRACT
Every Customer of the LN Knits company declares that he has the capacity to enter into a contract on the conditions described hereafter, i.e. to be an emancipated minor or have reached legal majority. LN Knits reserves the right to refuse any order by a Customer with whom there exists, or which appears during processing, a dispute, in particular a dispute over payment.
ACCEPTANCE OF THE CONDITIONS BY THE CUSTOMER
The present Conditions can be read directly on the www.lnknits.com site. On simple request of the Customer, they can also be sent by electronic mail. The act of the Customer's ticking the box " I agree to the terms of service and will adhere to them unconditionally.", before proceeding to secure payment, constitutes an irrevocable acceptance. The Customer accepts by this act to having read and understood the present Conditions and to accept them. The purchase by telephone, (electronic) mail or via social media also implies the acceptance of these Conditions which he recognizes to have read beforehand, and to have understood and accepted the conditions mentioned above.
PLACING OF AN ORDER
The individual Customer can place his order at LN Knits by Internet 24 hours a day, 7 days a week, or by telephone from Monday to Friday from 11am to 6pm. The ordering process is composed of 6 successive stages. Once product selection has been carried out, and the cart / Shopping bag validated, the Customer must: - clearly identify the products selected with the options of colors, sizes, … indicated on the www.lnknits.com site; - indicate the quantities requested; - identify himself, either by entering his Customer login and password which are strictly personal to him, or by giving all the information usually requested for an inscription online; - indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc); - indicate the selected mode of delivery; - finally, indicate the selected mode of payment. Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with LN Knits in a firm and final manner. Every order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and guarantees mentioned below. In every case, the supply online of the bankcard number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.lnknits.com site.
CONFIRMATION OF ORDER
An email is automatically sent to the customer in order to confirm the order provided that the email address indicated in the inscription form does not contain an error. The Customer must check the completeness and conformity of the information which he provides to LN Knits. The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.
FOLLOWING OF THE ORDER
The Customer can at any moment check the status of his order by consulting the track & trace e-mail. This following of the order makes it possible for the Customer to know the stage of processing of his order, but also the stage of sending or delivery of his parcels. This last following of delivery is carried out with the deliverers' Internet interface. LN Knits thus cannot be held accountable for the unavailability or errors that may affect the information supplied by its transporters. LN Knits endeavors nevertheless to make this information as clear as possible and to make the transport as reliable as possible with its transporters. The Customer can at any moment contact the Customer Service department of LN Knits in order to be informed of the stage of his order.
3. Information on the products
CHARACTERISTICS OF THE PRODUCTS
The information, characteristics, photographs and graphics presented on the sites or in the emails sent by LN Knits are given only on a purely indicative basis. In particular, the difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of LN Knits. LN Knits will make its best efforts to ensure that the photographic representation of the products on the www.lnknits.com site is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product. LN Knits will not accept any responsibility for any indirect loss connected to present facts, in particular, with regards to a trading loss, loss of profit, loss of opportunity, damage or expenses, which may occur because of the purchase of the products. LN Knits cannot be held responsible for any losses of data, files or of the damage defined in the preceding paragraph.
AVAILABILITY OF THE PRODUCTS
LN Knits is committed to delivering the orders received only within the limit of the stocks of the product available or within the limit of the stocks available from its suppliers. In the absence of availability of a product or products, LN Knits is committed to informing the Customer as quickly as possible. Availability can vary during the same day according to the level of sales. LN Knits carries out very frequent updates of availabilities, but cannot be held responsible if the stock is no longer the same as that which is indicated. More precise information can be given to the Customer by telephone and email. The unavailability of a product is mentioned on the product page concerned or in the shopping basket summary. LN Knits cannot be held accountable for the non-fulfillment of an agreed contract in the case of the product being out-of-stock or unavailable, of causes beyond control, of disruptions caused by partial or all-out strikes, in particular of the postal services, transport, and communications, flooding and fires.
Prices are indicated in Euros and are inclusive of tax, and are applicable only on the date of the confirmation of order sent by the Customer. LN Knits states that all prices of the products sold on this website are accurate, but please remember that errors may occur. If LN Knits company ever discover an error in price for any of the goods you have ordered or would like to order, LN Knits company will inform you as soon as possible and give you the chance to either cancel your order. The prices do not take account of delivery charges, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order. The prices take into account the Belgian VAT applicable on the day of the ordering, and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application. However the prices cannot be modified once the Customer has placed his order. In the same way, if one or more taxes or contributions, in particular environmental tax is suddenly created or modified, whether it rises or falls, such a change will be reflected in the selling price of the articles present on the www.lnknits.com site. Orders for delivery to countries outside the European Union are not subject to Belgian VAT. The prices indicated on the website for such orders are free of tax and therefore do not take into account VAT. Nevertheless, these orders are subject to possible taxes and customs fees in the destination country. The prices are shown without taxes. The customer is also responsible for verifying the possibilities of importing ordered items with respect to the governing laws of the destination country. We recommend the customer contact their local customs authorities for further information. Shipping prices may vary according to weight and final destination. When ordering online, the total shipping costs will be calculated automatically. Free shipping starts from €100,00 in Benelux and Germany.
MEANS OF PAYMENT
The Customer can pay his order online by choosing from the following standard payment methods: Credit cards such as Visa, Mastercard or Amex; Debit cards mentioning the Maestro and/or Bancontact label, Paypal or iDeal. The Customer guarantees the LN Knits company that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order. LN Knits uses all means necessary to ensure the safety and confidentiality of data transmitted online. LN Knits company reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card being refused by officially accredited organizations or in the case of non-payment. LN Knits company notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled. Within the framework of a procedure for checking orders intended to make sure that no one uses the banking co-ordinates of another person without his or her knowledge, the Customer may be requested to send proof of identity or proof of residence by fax or email to LN Knits company. The order will be confirmed only after reception and checking by our services of the details sent. In the absence of reception of these elements within 15 day following the placing of the order, the order will be considered to be automatically cancelled.
The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by LN Knits does not act as an invoice. You will receive an electronic invoice for each purchase. However, if you wish to receive an invoice that is made out to your company, please contact our customer service department via email@example.com. The invoice does not come with the parcel.
TRANSFER OF PROPERTY
LN Knits remains owner of the Products delivered until their complete payment by the Customer. The provisions above do not prevent the transfer to the Customer of the risks of loss or deterioration of the Products during delivery as well as of the damage which they could cause.
LN Knits is currently shipping to all countries/states in Europe, United States of America, Asia, Australia and Africa. Please note that shipping costs will vary, depending on the country you live in. LN Knits is not responsible for postal delays, due to a strike or a suspension. Rest of the world: The Customer can contact the LN Knits customer services to have more information on delivery conditions to a specific country in the world.
Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to LN Knits. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer. LN Knits cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).
Orders placed online via the www.lnknits.com site are dealt with each day from Monday to Friday, except public holiday. LN Knits does its utmost to treat and dispatch any order received before 12am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 1 or 2 business days. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below. LN Knits informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays. In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, LN Knits will dispatch the order as of reception of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order. An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.
Transport times depend on the transporter chosen by the Customer and the place of delivery. LN Knits informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order. LN Knits informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.
- Bpost pick-up points
- Bpost Parcel Locker
- Standard delivery by Bpost:
This method of delivery makes it possible for the Customer to receive his parcel within 48 hours as from dispatch (excluding processing and preparation time for the order which can take from 1 to 2 days). Deliveries are carried out from Monday to Friday, excluding public holidays. In the event of absence at the moment of delivery, a delivery notice will be left at the address of delivery indicated by the Customer, allowing him to collect his parcel from the nearest post office. The parcels are held at the post office for 15 calendar days. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to LN Knits which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer. - Green Delivery by Cargo Velo: This method of delivery makes it possible for the Customer to receive his parcel within 48 hours as from dispatch (excluding processing and preparation time for the order which can take from 1 to 2 days). Deliveries are carried out from Monday to Friday, excluding public holidays. This delivery method is available for the following zipcodes: 2000, 2018, 2060, 2600, 2140, 2020, 2050, 2100, 9000, 9040, 9050, 9030, 9032, 9050.
METHODS OF DELIVERY OUTSIDE THE BENELUX
In Europe and abroad, delivery is carried out via various transporters: Bpost, DHL, UPS, etc. The charges involved depend on the country of destination, and the total weight and volume of the selected articles. The charges are indicated to the Customer before the final validation of his order.
The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to an only partial refund, or no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.
LN Knits offers its customers a free gift-wrapping service. Please tick the box " I would like my order to be gift wrapped" before proceed to checkout.
RESPONSIBILITY OF THE CUSTOMER TO CHECK PARCELS UPON RECEPTION
LN Knits reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as LN Knits company of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by LN Knits.
DELAYS IN DELIVERY RELATED TO THE TRANSPORTER
In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, or its distribution office in the case of the Belgian post office, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact LN Knits Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel. It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by LN Knits. Under these conditions, LN Knits accepts the responsibility of contacting the transporter concerned. If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at LN Knits's expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, LN Knits will refund the amount paid for the products concerned lost by the transporter.
The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify LN Knits by email so that LN Knits can take the necessary measures as quickly as possible.
7. Right Of Withdrawel, Return and Exchange
Customers have fourteen (14) calendar days to return an order, calculated from the day following the delivery of the product. Customer must announce their request of return through the following portal: https://lnknits.shipping-portal.com/rp/ . The returned package must reach us (LN Knits BVBA, Oude Baan 43, 2930 Brasschaat, Belgium) within 7 days. Goods that were bought on a stocksale cannot be returned. In all cases, the return is made at the risk of the Customer. It will be up to the customer to keep any proof of return. The return costs are the responsibility of the customer. This means that if the return is announced through the portal, that the shipping cost of €5 will be deducted from the refund. If the product you are returning satisfies all the conditions (in new condition, in its original packaging, unworn and unwashed etc.), your choice of refund will be executed asap. The refund will be made by the same means of payment as that used by the Customer for the initial transaction. The refund will be made as soon as possible and, at the latest, within 14 days following the effective exercise of the right of withdrawal by the Customer. This period may however be extended by LN Knits until LN Knits receives the goods returned by the Customer to the address indicated on the return receipt, or until LN Knits receives proof of shipment of the Items by the Customer. If the fourteen (14) day period expires on a Saturday, Sunday, holiday or non-working day, it is extended until the next business day. Postage costs will only be refunded if you have received a product that was not the product you ordered or if the product was damaged when you received it. Return address of the Parcel: LN Knits BVBA, Oude Baan 43, 2930 Brasschaat, Belgium.
Items that were bought during a Sample of Stock sale, can't be returned and won't be refunded. This also implies for the pre-loved items.
On each gift card you will find a unique code you need during the ordering process. After having reviewed and confirmed your order, enter the code in the ‘gift card’ field in the shopping cart when checking out. The amount of the gift card will be deducted from your total amount. If the total amount exceeds the value of the gift card, you can pay the surplus using normal payment methods such as credit or debit cards, or PayPal. If, on the contrary, your gift card amount isn't higher than the total purchase price, the webshop will automatically generate a new unique code containing the balance. After completion of the purchase you will receive a confirmation e-mail mentioning the new gift card code. In case you lose or accidentally delete the e-mail you can always consult your 'account' containing the history of all your purchases and gift card transactions. LNKnits gift cards are valid for 1 year. Gift cards cannot be returned and or exchanged for cash or any other payment, not even partially.
The products on offer confirm to Belgian legislation in force and applicable to norms in Belgium. LN Knits cannot be held responsible in the event of non-observance of legislation in the country where the product is delivered. It is up to the Customer to check with the local authorities on the possibility of importing or using the products which he wishes to order. LN Knits cannot be held responsible for inconvenience and losses relating to the use of the Internet, in particular a breakdown in the service, the presence of computer viruses or external intrusions and more generally all cases defined by the courts as outside our control or committed by third parties. Hypertext links may send out to other sites than that of the www.lnknits.com site. LN Knits refuses any all responsibility if the contents of these sites contravene any laws or rules in force.
10. Force Majeure
Neither of the two parties will have failed in its contractual obligations, insofar as their execution is delayed, blocked or prevented by circumstances beyond their control. Force majeure or circumstances beyond control will be regarded as that which are external to the two parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts. The party affected by such circumstances will warn the other party within ten working days from the date on which the first party will have learnt of it. The two parties will communicate with each other within a month, except if this is impossible due to force majeure, to examine the situation and reach agreement on the conditions under which the execution of the contract will be continued. If the force majeure case is of duration greater than three months, the present general conditions can be cancelled by the injured party. Force majeure, as well as what is defined by the tribunals of the Belgian courts, will be considered to include the following:
- all-out strikes or partial ones, external or within the company, a blockage of supplies or transport for whatever reason, legal or governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning
- breakdown of telecommunications or network works not under control of the Customer.
11. Personal Data
Visitors or Customers of the www.lnknits.com site have a constant right of access, modification, correction and suppression of the data which relate to them. At the time of customer inscription or ordering, or within the framework of other specific operations, LN Knits invites Visitors or Customers to receive its newsletters, its promotional offers, and / or to register to stay informed of its exclusive sales. At any time, the Visitor or Customer can modify his subscription through his personal account, or through the hypertext link appearing at the bottom of the offers received by email. LN Knits is committed to taking into account the modifications of subscription and of withdrawal of subscription to its commercial emails within the shortest possible delay. LN Knits uses data acquisition systems such as cookies. Cookies are a computer file stored on the hard disk of the user's computer. Cookies make it possible to announce a preceding visit of the user on the site and to connect the user to his personal data left on the site, in particular in reference to his orders in course.
12. Intellectual Property
The entirety of the contents (texts, comments, works, illustrations, images, videos, graphics, sounds… including underlying technologies used) posted on this site is reserved under copyright and intellectual property rights for the whole world. For this reason and conforming with the provisions of the Belgian Code of Intellectual Property, only private use is authorized, subject to different provisions which may be even more restrictive from the code of intellectual property. Any other use may constitute pirating and be sanctioned by the law covering intellectual property, except in the case of preliminary authorization by LN Knits. Any total or partial reproduction of the LN Knits company catalogue is strictly prohibited. Any person having an Internet site wishing to place on his site a simple link directly to the www.lnknits.com site must request authorization from LN Knits. An authorization given by LN Knits will not constitute an implicit agreement of affiliation and will not be in any case given on a permanent basis. By simple request from LN Knits, this link will have to be removed.
13. Duration and Application
The present Conditions apply throughout the time of all online services offered by LN Knits company. They can be modified at any time by LN Knits. The Conditions applicable are those in force on the date of the registration of the order.
14. Territoriality and Application Law
The sale of products of LN Knits company are subject to Belgian law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between LN Knits and the Customer, even in the event of a plurality of defendants, will be, in the absence of mutual agreement, the exclusive competence of the tribunals of Antwerp.