Return

Customers have fourteen (14) calendar days to return an order, calculated from the day following the delivery of the product.

You can create your return label through the return portal
https://lnknits.shipping-portal.com/rp/


The returned package must be sent to
LN Knits BVBA, Michielssendreef 52, 2930 Brasschaat, Belgium

The return costs are the responsibility of the customer. This means that if the return is announced through the portal, that the shipping cost of €10 will be deducted from the refund.

Clothing

All apparel must be returned unworn, unwashed and in new condition with original tags attached.

Yarn

Extra balls of Vitor in our essential colors can be exchanged within one year after purchase. We only except 1 ball of yarn per color. 

Return process

1 - Go to your account and register the item you want to return. We will accept it as soon as possible.

2 - Pack your item(s) securely in an appropriate envelope or box and send it to our office: Michielssendreef 52, 2930 Brasschaat, BELGIUM.

3 - You can create your shipping label at https://lnknits.shipping-portal.com/rp/

4- Keep in mind that the shipping costs will be deducted from your refund.

5 - After receiving the return and after a quality check we will process the return within 7-14 business days after your return has been received.

6 - You will receive an automated confirmation email once your return has been processed.

Please contact customer service at hello@lnknits.com for further assistance.